Refund Policy

XM Premier Partners LLC (“we,” “our,” or “us”) aims to provide reliable business consulting, IT support, and Microsoft 365 management services. This Refund Policy explains how refunds and cancellations are handled for our services.

1. Service Payments

Fees for our services are based on the scope, duration, and requirements of each engagement. Before beginning work, we may provide an estimate, proposal, service agreement, or other description of the services and applicable fees.

2. Refund Eligibility

Refund eligibility depends on the type of service and the amount of work already completed. Payments for services that have already been performed, delivered, or substantially completed are generally non-refundable.

If a service has not yet started, you may contact us to request cancellation and a refund. Any refund will be reviewed based on the applicable service agreement and work already performed.

3. Deposits and Advance Payments

Deposits or advance payments may be required before certain services begin. These payments may become non-refundable once work has started, resources have been allocated, or third-party costs have been incurred.

Any specific refund terms included in a signed proposal, agreement, or service arrangement will take precedence over this general policy.

4. Cancellations

To cancel a service, please contact us as soon as possible. If work has already started, charges may apply for services completed up to the cancellation date.

For recurring services, cancellation will generally apply to future billing periods and will not automatically result in a refund for the current billing period.

5. Third-Party Services

Some services may involve third-party software, subscriptions, licenses, hosting, or other products purchased on behalf of a client. Refunds for these items are subject to the applicable third party’s refund and cancellation policies. Third-party fees that cannot be recovered may not be refundable.

6. Service Issues

If you believe a service was not provided according to the agreed scope, please contact us promptly. We will review the issue and, where appropriate, work with you to correct the issue or determine an appropriate resolution.

7. Refund Processing

Approved refunds will be issued to the original payment method where reasonably possible. Processing times may vary depending on the payment provider or financial institution.

8. Changes to This Refund Policy

XM Premier Partners LLC may update this Refund Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

9. Contact Us

For questions about this Refund Policy or to request a cancellation or refund review, please contact:

XM Premier Partners LLC
Email: info@xmpremierpartners.com