Terms & Conditions
These Terms & Conditions (“Terms”) govern your use of the website and services provided by XM Premier Partners LLC (“we,” “our,” “us,” or “Company”). By accessing our website or using our services, you agree to these Terms.
1. Our Services
XM Premier Partners LLC provides business consulting, business IT support, and Microsoft 365 management services. The specific services, deliverables, fees, timelines, and responsibilities may vary depending on the service agreement, proposal, or other written arrangement with each client.
2. Use of Our Website
You agree to use our website only for lawful purposes and in a manner that does not:
- Violate applicable laws or regulations
- Interfere with the operation or security of the website
- Attempt to gain unauthorized access to systems or information
- Introduce malicious software or harmful content
- Misuse information or services provided through the website
3. Client Responsibilities
Clients are responsible for providing accurate information, access, credentials, documentation, and other materials reasonably required to provide our services.
You are also responsible for maintaining appropriate authorization for any systems, accounts, devices, or business information you ask us to access or manage.
4. Service Agreements and Fees
Certain services may require a separate proposal, statement of work, service agreement, or other written agreement. Where applicable, those documents will establish the specific scope of work, pricing, payment terms, timelines, and other requirements.
If there is a conflict between these Terms and a signed service agreement, the applicable service agreement will control for that specific engagement.
5. Payments
Payments must be made according to the payment terms communicated or agreed upon for the applicable service. Additional costs may apply where requested work falls outside the original agreed scope.
Failure to make required payments may result in suspension or termination of services.
6. Third-Party Services
Our services may involve third-party platforms, software, hosting providers, cloud services, or other technology providers. We are not responsible for outages, changes, restrictions, pricing, policies, or failures caused by third-party services.
Clients remain responsible for maintaining any required third-party subscriptions and licenses unless otherwise agreed in writing.
7. Intellectual Property
Unless otherwise agreed in writing, XM Premier Partners LLC retains ownership of its pre-existing materials, processes, methods, templates, tools, and other intellectual property used to provide services.
Client-specific deliverables will be handled according to the applicable service agreement or written arrangement.
8. Confidential Information
We may receive confidential business or technical information while providing services. We will take reasonable steps to protect confidential information and use it only as reasonably necessary to provide the agreed services, subject to applicable law and contractual obligations.
9. Security and Access
We take reasonable measures to protect systems and information we handle. However, no technology system or online transmission can be guaranteed to be completely secure.
Clients are responsible for providing appropriate access and maintaining the security of their own accounts, passwords, devices, and third-party services.
10. Service Availability
We will make reasonable efforts to provide services as agreed, but we do not guarantee uninterrupted availability or that every technical issue can be resolved.
Service timelines may be affected by circumstances outside our reasonable control, including third-party outages, infrastructure failures, delayed client responses, or unavailable information.
11. Limitation of Liability
To the extent permitted by applicable law, XM Premier Partners LLC will not be liable for indirect, incidental, special, consequential, or business losses arising from the use of our website or services.
Our liability for a specific service engagement may be limited by the applicable written service agreement.
12. Termination
Either party may terminate a service arrangement according to the terms of the applicable agreement. We may suspend or terminate services where there is a material violation of these Terms, non-payment, misuse of our services, or other circumstances permitted by the applicable agreement or law.
13. Website Content
Information provided on our website is for general informational purposes. We make reasonable efforts to keep website content accurate and current, but we do not guarantee that all information will always be complete, accurate, or up to date.
14. Third-Party Links
Our website may contain links to third-party websites or services. These links are provided for convenience, and XM Premier Partners LLC does not control or assume responsibility for third-party content, policies, security, or services.
15. Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with a revised “Last Updated” date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.
16. Governing Law
These Terms will be governed by applicable laws of the jurisdiction in which XM Premier Partners LLC is established, without regard to conflict-of-law principles, unless a separate written agreement provides otherwise.
17. Contact Us
If you have questions about these Terms & Conditions, please contact us:
XM Premier Partners LLC
Email: info@xmpremierpartners.com